Privacy Policy.
We value your privacy and are committed to protecting the personal data of our Guests, Customers, and visitors to the Factory Resort website. Below you will find the key information regarding how we process personal data.
Data Controller
The controller of your personal data is BALTIC REGENCY Sp. z o.o., registered at: ul. Jana Kasprowicza 10, 78-100 Kołobrzeg, Poland, VAT No.: 6711849460.
Your personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and all applicable legal provisions.
Contact DetailsBALTIC REGENCY Sp. z o.o.
ul. Jana Kasprowicza 10
78-100 Kołobrzeg
Poland
Email: recepcja@factoryresort.pl
Phone: +48 94 71 35 200
Data Protection Officer
Email: iod@factoryresort.plScope of this Privacy Policy
This Privacy Policy explains the principles governing the processing of personal data in connection with the use of Factory Resort services, hotel reservations, the use of our website, communication with us, and other services provided by Factory Resort.
Purposes of Processing Personal Data
- Processing reservations and providing accommodation, restaurant, SPA, wellness and conference services.
- Responding to enquiries submitted by email, telephone or contact form.
- Complying with legal obligations, including accounting, tax and hospitality regulations.
- Establishing, exercising or defending legal claims.
- Sending newsletters and commercial information where consent has been provided.
- Conducting marketing activities in accordance with applicable law.
What Personal Data Do We Process?
- Full name
- Email address
- Telephone number
- Postal address
- Reservation details
- Billing information
- Information provided during correspondence
- Website usage information collected through cookies
Video Surveillance
Factory Resort may operate CCTV systems to ensure the safety of guests and staff, protect property, and establish or defend legal claims. Detailed information is available in our separate CCTV Information Notice.
Cookies
Our website uses cookies and similar technologies to ensure proper website functionality, improve security, perform statistical analysis and, where consent has been given, carry out marketing activities.
Social Media
Factory Resort operates official social media profiles and uses analytics and marketing tools provided by third parties, including Google and Meta.
Recipients of Personal Data
Your personal data may be shared only where necessary with IT service providers, reservation and payment system operators, accounting firms, legal advisors, marketing agencies and other trusted service providers supporting our business operations.
Transfers Outside the European Economic Area
Some third-party service providers may process personal data outside the European Economic Area. Whenever this occurs, appropriate safeguards required under the GDPR are applied.
Data Retention Period
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected or for the period required by applicable law or limitation periods for legal claims.
Your Rights
- Right of access to your personal data
- Right to rectification
- Right to erasure ("right to be forgotten")
- Right to restriction of processing
- Right to data portability
- Right to object to processing
- Right to withdraw consent at any time
- Right to lodge a complaint with the competent Data Protection Authority
Important Notice
Factory Resort applies appropriate technical and organisational measures to ensure the security and confidentiality of personal data and continuously updates these measures in accordance with legal requirements and technological developments.Final Provisions
This Privacy Policy provides a summary of the key principles governing the processing of personal data by Factory Resort. More detailed information, including our Cookie Policy, CCTV Notice and full Privacy Policy, is available in the complete version of this document.
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